Apple has started an investigation into the moderate to poor
mobile internet and Wi-Fi connections of some iPhone XS and XS
Max models. Many people in the Netherlands also say that they suffer
from this.
iPhone XS connection problem
When we recently published an article about the bad
internet connection between the iPhone XS and XS Max , we immediately got
a lot of reactions from readers who recognized themselves. On Twitter the
American Devin Meredith says that he went to Apple with his iPhone XS Max to
ask for a solution. Apple then asked him to cooperate in investigating
this problem.
This is done by installing an app that registers the mobile
Internet strength and then sharing these statistics with Apple. In
addition to the story with Meredith, several Apple forums are full of messages
from users who have been asked to participate in a similar investigation.
Apple investigates whether the problem is a software or
hardware problem. If it is an error in iOS, it can simply be solved with
an update. If that is not the case, Apple should call back and replace the
devices.
Since the arrival of the iPhone XS and XS Max on September
17, users have complained about a bad internet connection. The new iPhones
show a poorer signal than older iPhones connected to the same
network. This applies to both mobile internet and wifi.
Does iOS 12.1 contain the solution?
In the beta of iOS 12.1 you can see that Apple has
updated the firmware of the modem to a newer version. Whether this contains
the solution is still unclear, although some beta testers say that their
Internet connection has improved since the installation of the test
version. It is expected that iOS 12.1 will appear for everyone over the
coming weeks.
We have contacted Apple Netherlands for more information
about this research. As soon as we know more, we update this article.
